Norvado has continued to lead the way in advanced telecommunications with more than 300 miles of fiber optic cable and 2700 miles of copper cable and the latest in digital switched technology. Norvado provides its customers the same advanced features and services that are available in only "higher tech" regions of the country. From local dial tone and features such as call waiting, to advanced features and services such as call waiting caller id and voice mail, Norvado customers are privileged to have some of the best communication services in the country.

Simple tests can be done to determine whether to call your local telephone company or another company. These tests may save you time and money. Please view our Repair Service Troubleshooting Document for more information.

Norvado brings you crystal clear connections at reasonable rates you'll understand and be comfortable with. It's a great feeling to do business with someone you know. We can provide full long distance services, including 800 service, calling cards, and a simple, one rate price structure. With Norvado you just talk-we'll take care of the rest.

Call Manager Voice Mail from Cheqtel is similar to an answering machine, except there is nothing to break, or turn on and off because Call Manager Voice Mail is a hosted solution. With Cheqtel Call Manager Voice Mail there is no equipment to purchase, plus you have tremendous flexibility and confidentiality in message management. With Call Manager Voice Mail you will have access to a host of features you will not find on a home answering machine. Features like - Voicemail to Email which sends voice messages to your email account, pager notification and web-based access portal and desktop computer software.

First-Time Sign-in

First-time sign-in involves three steps:

1. First you must change your PIN (default is 9999)
2. Then you must record your recorded name
3. Finally you must choose a greeting to play to callers before they leave a message.

The greeting and recorded name are played each time a caller accesses your mailbox to leave a message.

NOTE: You may skip first-time sign-in once by pressing the * key twice, but after skipping it once, you must complete all three steps the next time you call in. You can also end the setup process at any point by ending the call. If you do so, you are asked to complete the remaining setup steps the next time you enter your mailbox.
From your own phone, dial XXX-9000 and enter the default PIN 9999.

Changing your PIN

First, to secure your account, you must set up a new PIN. A prompt asks you to enter a new PIN, and explains the length of PIN allowed by your telephone service provider.

1. Enter a new PIN, pressing # when finished.
2. Confirm the new PIN by re-entering it and pressing# when finished.

Recording your name

Next, you are prompted to record your name. This is used by Call Manager for some system-generated announcements, for example when greeting your callers or when you leave messages for others.

Your recording should be less than ten seconds long. If it is too long, you will be asked to re-record a shorter version.

1. Record your name and press # when finished.
2. An announcement plays your recording back to you.
* If you want to re-record it, press 1.
* If you want to keep it, press #.

Choosing a greeting

Once you have successfully recorded your name, you are prompted to select a greeting. You can use a number of different types of greeting.

1. To record your own personal greeting, press 1.
2. Then record your personal greeting, pressing # when finished.
3. To use a system-generated greeting that announces your recorded name, press 2.
4. To use a system-generated greeting that reads out your phone number, press 3.
5. To use a system-generated greeting that neither announces your name nor reads out your phone number, press 4.

An announcement plays back your selected greeting.
- To record or select a different greeting, press 1.
- To save it and use it as your greeting, press #.

This is the last step in setting up your mailbox.

Cheqnet Internet Access, a service of Norvado, offers the best local Internet access in the area. Using Internet access, our subscribers are able to e-mail, browse the World Wide Web, FTP, Telnet, Chat and more on a global scale. With a low busy signal ratio, local technical support and advanced options like virus protection and junk mail filtering, we bring the world to your personal computer without any worries. And in most areas, we offer High Speed Internet (DSL) service. This service allows users to access the internet at speeds approximately 20 times faster than dial-up without "busying" your phone line.

In the event that your Cable TV and/or High Speed Internet signal is lost due to a power interruption, please attempt the following before calling our office for assistance:

If you have Cheqtel IPTV service:

1. Unplug the ZHONE MODEM and the Set-Top-Box from electrical power and wait 30 seconds.
2. Reconnect the ZHONE MODEM to the electrical power and wait 5 minutes
3. Plug the Set Top Box back into the electrical power.
4. The Set-Top-Box takes several minutes to reinitialize.
5. Verify that your television set is tuned to the channel that corresponds with the label on your remote control.
6. If still no signal, contact Norvado Dispatch at (715) 798-3000.

If you do not have Cheqtel IPTV service:

1. Unplug the ZHONE MODEM from electrical power and wait 30 seconds.
2. Reconnect the ZHONE MODEM to the electrical power and wait 5 minutes
3. Verify that your computer can access the Internet.
4. If still no Internet, contact Norvado Dispatch at (715) 798-3000.

If you have a LinkSys hub or another many-to-one computer device plugged into the ZONE MODEM, you will want to recycle the power as described above for that device as well.

After any electrical storms that pass through our area, we get several calls from DSL customers and in many cases these actions clear the trouble. While you are certainly encouraged to call our office any time you experience trouble with our services, taking these actions on your own before calling can save you a lot of time. You may be able to solve your own problem in minutes rather than wait hours for a repairman.

Digital TVService Problems and Tips

Enjoy clear, high quality reception with the latest leading edge technology in Digital TV. Digital TV is available over your phone line. That means better reception plus a broad range of information and entertainment channels including local TV channels and digital audio channels and a growing number of High Definition channels. It will even display Caller ID information on your TV set if you have that feature on your phone. Service is not available in all areas so please call for details and availability.

Norvado Digital TV Support

Personal Paging Tips and Solution

Don't miss a critical message - a personal pager can keep you in touch. Norvado offers the widest paging area in northwestern Wisconsin with extended area coverage available in the Twin Cities, Twin Ports, west central Wisconsin and the western UP. Our pagers have voice, numeric or text display signaling and are available in fashion colors. Purchase, lease or lease-to-own one today!

• Can I use a pager that I purchased from another company?
• Can I get an 800 number to use with my pager?
• Can I receive pages from a payphone?
• Can I keep the same pager telephone number if I switch from one pager type to another?
• Can I receive pages if someone calls my pager from outside my area?
• Can I receive my pages if I am in a basement of a building?
• Can I receive pages through the Internet when I am outside the coverage area?
• Can I purchase a pager without service from Cheqtel?
• Can I change service providers and still keep the same phone number I am currently using?
• Can multiple numbers access the same voice mail?

[Can I use a pager that I purchased from another company?]

In some instances, you may be able to use an existing pager.

If the pager uses synthesised frequencies then we can change its frequency to work with our system, otherwise the pager would have to be sent in to have its frequency changed.

 

[Can I get an 800 number to use with my pager?]

Yes. All of our paging services offer an optional 800 service.

 

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[Can I receive pages from a payphone?]

You should be able to receive pages from any touch-tone telephone.

 

[Can I keep the same pager telephone number if I switch from one pager type to another?]

As long as you stay with Cheqtel paging service, you may keep the same number.

 

[Can I receive pages if someone calls my pager from outside my area?]

As long as the actual pager is in the service area, you should receive pages from any touch-tone phone.

 

[Can I receive my pages if I am in a basement of a building?]

Possibly. Sometimes the basements of buildings are difficult for a signal to penetrate, especially if you are more than two floors down.

 

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[Can I receive pages through the Internet when I am outside the coverage area?]

Although the Internet or email page may be originated from anywhere in the world, you must be in your designated coverage area to receive pages.

 

[Can I purchase a pager without service from Cheqtel? ]

You may purchase a pager without service from Cheqtel, but it will not be guaranteed to work on another service.

 

[Can I change service providers and still keep the same phone number I am currently using? ]

No. Each service provider has its own block of numbers. If you change providers, you will be assigned a new number from that provider’s block of numbers.

 

[Can multiple numbers access the same voice mail?]

Currently local access numbers are available in the following exchanges to access the pager voice mail: 798, 774, 746, 747, 765, and 363.

 

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Norvado is an authorized dealer for GE Security Products and Video Surveillance Equipment. These systems may be hard-wired or wireless and monitored simultaneously for intrusion, fire, temperature, medical, video and system alerts. You are offered full control of the system (arming/disarming, temperature control, etc.) by using your touch-tone phone. Your system is monitored 24 hours a day, seven days a week by USA Central Station Alarm Corp. With the use of digital video recording, motion detection, water incursion, magnetic contacts, heat and smoke detection your home becomes a fortress of security.