When you choose Norvado telephone service, you're choosing more than merely a phone line. You're choosing the local leader in telephone service and features. Many of our great calling features are available a la carte, as part of economical and comprehensive packages, or even included or discounted as part of a Norvado Connect Bundle.

How Do I Use...

Call Waiting/Cancel Call Waiting	Call Transfer	Warm Line/Hot Line
Three-Way Calling	Home Intercom	Call Identification Options
Speed Calling	Call Tracing	Call Blocking Options
Automatic Recall	Call Forwarding Options	Follow Me
Automatic Callback	Remote Call Forwarding	Call Manager Voice Mall

 

Call Manager	Call Manager Elite
$4.95 / month (included in all Connect Bundles)	$6.95 / month ($3 / month additional in Connect Bundles)
Greetings options	Greetings options
Choose between pre-recorded system greetings or your own personalized greetings up to one minute in length. You can also use a different busy greeting for when your phone is in use	Choose between pre-recorded system greetings or your own personalized greetings up to one minute in length. You can also use a different busy greeting for when your phone is in use
Up to 15 messages two minutes in length	Up to 30 messages two minutes in length
Messages saved for 15 days	Messages saved for 15 days
Reminder service	Reminder service
Retrieval of deleted messages	Retrieval of deleted messages
Pager notification of messages	Pager notification of messages
Includes message waiting light and stutter dial tone	Includes message waiting light and stutter dial tone
	Voicemail to Email – sends voice message to your email account

 

CALL WAITING:  Signals you when someone else is calling you while you are using your telephone. You will hear a beep tone. The calling party hears only normal ringing.

1. If you hear a beep and want to end the first call, hang up. Your telephone will immediately ring with the second call.
2. If you want to "hold" the first call and answer the second, press and release the receiver button quickly. (If your phone is equipped with a FLASH button, use that instead.) The first call will be placed on "hold" and you will be connected to the second call.
3. To return to the first call, press and release the receiver (or FLASH) button again. You can switch back and forth between the two calls as often as you want.

 

 

CANCEL CALL WAITING: Allows you to deny your Call Waiting signal for the duration of one phone call.
BEFORE MAKING A CALL

1. On a touch-tone phone, press *70, then wait for dial tone. From a rotary dial phone, dial 1170 and wait for dial tone.
2. Dial the number you wish to call.

DURING A CALL*

1. Place your call on "hold" by pressing the receiver button (or FLASH button, if your phone is so equipped).
2. Listen for regular dial tone and dial *70 on a touch-tone phone, or dial 1170 on a rotary phone.
3. You will hear a "beep-beep" confirmation tone and be returned to your call.

*To activate Cancel Call Waiting while you are on a call, you must have Three Way Calling capability on your line in addition to Cancel Wall Waiting.
 

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THREE-WAY CALLING: Allows you to add a third party to your existing conversation. Three-way Calling can be used whether you have received or placed the first call.

1. Press and release the receiver button (or FLASH button, if your phone is so equipped) to place your call on "hold." You will hear three beeps, then a dial tone.
2. Dial the third party's number. You can talk with that person before including the original caller. (If the line is busy or there is no answer, you can return to the original call by pressing and releasing the receiver (or FLASH) button twice.
3. To begin the three-way call, press and release the receiver (or FLASH) button. All three parties will be on the line.

NOTE: If the original party hangs up, you can add a different third party by repeating steps 1, 2 and 3. To disconnect the third party, press the receiver (or FLASH) button twice. Your line is then free to add a different third party by repeating steps 1, 2 and 3. All parties are disconnected when you hang up.
 

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SPEED CALLING: This service lets you call frequently called numbers by dialing only one or two digits. Speed Calling is available in either 8 or 30 number capacities. These numbers can be local or long distance.

PROGRAMMING SPEED CALLING 8

1. Select a one-digit code (2 thru 9)
2. On a touch-tone phone, press *74; on a rotary phone, dial 1174. Listen for a dial tone.
3. Dial the code you selected immediately followed by the phone number as you would normally dial it. Be sure to include 1 + the Area Code of any long distance numbers. Two beeps will confirm your entry.
   
   

PROGRAMMING SPEED CALLING 30

1. Select a two-digit code (20 thru 49)
2. On a touch-tone phone, press *75; on a rotary phone, dial 1175. Listen for a dial tone.
3. Dial the code you selected immediately followed by the phone number as you would normally dial it. Be sure to include 1 + the Area Code of any long distance numbers. Two beeps will confirm your entry.
   
   

USING SPEED CALLING
To call numbers selected for Speed Calling, simply dial the one or two digit code on a touch-tone phone followed by #.
 

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AUTOMATIC RECALL (*69): Enables you to call whomever last called you. This is convenient if you missed an important call. In addition, if you have Call Waiting on your line and choose not to answer it, you may use this feature to call back the caller who beeped in.

1. From a touch tone phone, press *69. If you have a rotary phone, dial 1169.
2. Listen for a recording to tell you which number called and then decide whether or not you would like to place a call to that number.*
3. If you would like to place the call press or dial "1." If you do not want to return the call, hang up.

*If the calling number was blocked to Caller ID, the recording will tell you the number was marked "Private," however, your Automatic Recall feature will still work; you simply won't know what phone number it is dialing. 

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AUTOMATIC CALLBACK: When you place a call and receive a busy signal, this service automatically redials the busy number for up to 30 minutes until it gets through. You only have to dial the first time.

1. From a touch tone phone, press *66. If you have a rotary phone, dial 1166.
2. Hang up the phone.
3. Our system will continuously dial the busy number for 30 minutes. (After 30 minutes, you will need to retry the number on your own and can activate the Automatic Callback feature again if you wish.)
4. When the line becomes available, you will be notified by a special ring. As soon as you pick up the receiver, your call will be placed automatically.
5. You may use your phone to place and receive calls while this service is activated. You may activate this service for more than one number at a time.

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CALL TRANSFER**:  Allows you to transfer a call to another person or add a third party to an existing conversation.

1. Press and release the receiver button (or FLASH button, if your phone is so equipped) to place your call on "hold." You will hear three beeps, then a dial tone.
2. Dial the third person to whom you want to transfer the call. (Speed calling codes may be used if you subscribe to that service.)
3. When this person answers you may hold a private conversation before making the connection between the two people. If you cannot complete the call to the third person, press the receiver (or FLASH) button twice to get back to the person you have on "hold."
4. To connect the two and disconnect yourself, simply hang up.
5. To form a three-way call, press and release the receiver (or FLASH) button. All three parties will be on the line. You may drop out of the conversation at any time simply by hanging up – the other two parties will still be connected. Either party may drop out and leave you connected to the other. To drop the third party, press the receiver (or FLASH) button and you will be left with only the first party.

**You must have Three-Way Calling on your line to use Call Transfer. Any long distance calls you originate on a three-way call or transfer will be billed to you.
 

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HOME INTERCOM:  Allows you to ring all extensions on your telephone line and speak with anyone who picks up the extension. This feature is automatically included on your phone at no charge. Not available in all areas.

 

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CALL TRACING*:  Enables you to trace a nuisance or harassing phone call through telephone company switching equipment. This ability requires the subscriber to file a complaint with a law enforcement agency.

1. After you receive a nuisance call, hang up and then immediately pick up your receiver.
2. Listen for a dial tone.
3. Press *57 on a touch tone phone. On a rotary phone, dial 1157.
4. You will hear an announcement telling you whether the call is able to be traced or not.
5. If the call is traceable, call the telephone office and they will release the information to the appropriate law enforcement agencies.

*This information cannot be given to the customer. It is to be used solely as evidence in a criminal investigation. This service will trace any number, even if it has been marked as "Private" to Caller ID.

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Call Forwarding Options...
CALL FORWARDING ALL CALLS: Lets you transfer all your incoming calls to any telephone you can dial direct without Operator assistance.

1. On a touch-tone phone, press *72, then wait for a dial tone. From a rotary dial phone, dial 1172 and wait for a dial tone.
2. Dial the number that will be accepting your calls. The dialed number will ring. Call Forwarding is activated when someone answers.
3. If the line is busy or no one answers, hang up and repeat the first two steps. No answer is required to establish Call Forwarding on the second attempt.

HOW TO CANCEL CALL FORWARDING:

1. On a touch-tone phone, press *73. From a rotary dial phone, dial 1173.
2. Listen for a special dial tone.

NOTE: While your calls are being forwarded, your telephone will ring briefly each time your number is dialed. You cannot answer the calls, but the ring serves as a reminder that Call Forwarding is still active.
 

 

 

CALL FORWARD BUSY: Transfers an incoming call only when your line is busy.

1. On a touch-tone phone, press *90, then wait for dial tone. From a rotary dial phone, dial 1190 and wait for dial tone.
2. Dial the number that will be accepting your calls. The dialed number will ring. Call Forward Busy is activated when someone answers.
3. If the line is busy or no one answers, hang up and repeat the first two steps. You will hear a special dial tone signaling you that Call Forward Busy is active.

HOW TO CANCEL CALL FORWARD BUSY:

1. On a touch-tone phone, press *91. From a rotary dial phone, dial 1191.
2. Listen for a special dial tone.
    

 

 

CALL FORWARD NO ANSWER: Transfers an incoming call to another number after a designated number of rings.

1. On a touch-tone phone, press *92, then wait for a dial tone. From a rotary dial phone, dial 1192 and wait for a dial tone.
2. Dial the number that will be accepting your calls.
3. The dialed number will ring. Call Forward No Answer is activated when someone answers.
4. If the line is busy or no one answers, hang up and repeat the first two steps. You will hear a special dial tone signaling you that Call Forward No Answer is active.

HOW TO CANCEL CALL FORWARD NO ANSWER:

1. On a touch-tone phone, press *93. From a rotary dial phone, dial 1193.
2. Listen for a special dial tone.
    

 

 

CALL FORWARD REMOTE ACCESS: Enables you to activate Call Forwarding from a location other than your own telephone.

1. Dial the dedicated access number provided by the telephone company.
2. Listen for the line to ring, then wait for special instructions.
3. Carefully follow the voice prompts to activate (*72) or deactivate (*73) Call Forwarding.
    

 

 

SELECTIVE CALL FORWARDING: When this service is activated, those callers in the list will be forwarded to your "Forward-to" number. All others will ring through to your phone.

 

 

 

REMOTE CALL FORWARDING: Incoming calls are forwarded to your preselected, permanent destination number. Allows you to keep an established number while forwarding calls to another location. You do not have the ability to activate this feature on your own. Programming must be done at the telephone company office.

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WARM LINE/HOT LINE: Automatically dials a preset number* if the phone is off the hook for a preset amount of time (1-30 seconds). Not available in all areas.

1. Remove the handset from the cradle and wait without dialing.
2. The preset number will be dialed for you.

HOW TO PREVENT IT:
Dial a number before preset time elapses.
*TO CHANGE THE PRESET NUMBER you must contact the telephone company.
[THESE INSTRUCTIONS ARE CONFUSING - NEED MORE INFO TO REWRITE - HOW DO I SET THE AMOUNT OF TIME - WHAT PRESET NUMBER WILL BE DIALED (EMERGENCY SERVICES?)]

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Call Identification Options...
DISTINCTIVE RING: Allows you to have up to 4 directory numbers on a single line. This service is excellent for households with active teenagers or small businesses with FAX machines because each number has its own distinctive ring. You have the luxury of multiple separate numbers without the expense of multiple lines.
HOW TO USE DISTINCTIVE RING
Wait until the full ringing pattern is complete before you answer the phone so you know which number is ringing.
Main number ring ——— (one long)
Secondary number ring — — (two short)

All other exchanges (4 ringing patterns available)
Ring style 1 ——— (one long, normal)
Ring style 2 ——— ——— (two long)
Ring style 3 — — ——— (two short, one long)
Ring style 4 — ——— — (one short, one long, one short)
...WITH CALL WAITING these same ringing patterns occur.
...WITH CALL FORWARDING you may have one of two plans for forwarding calls made to your phone.**

1. Forward all calls to another number. However, distinctive ringing will not occur at that number.
2. You may forward only calls made to the main number. The secondary number will continue to ring at your premises.

**To change from one type of call forwarding to the other you must contact the telephone company.
 

 

 

SELECTIVE DISTINCTIVE RINGING: If this feature is activated, anyone on your designated list will ring in with a distinctive ring rather than the usual single ring. (This feature will not work on a line that also subscribes to Distinctive Ring Line service.)
 

 

 

CALLER ID and CALLER ID w/NAME: Allows you to see the telephone number and name of the incoming call on a display unit or telephone before you pick up the receiver.

1. You need a Caller ID compatible add-on display unit or a telephone equipped with a Caller ID display.
2. As the telephone rings, look at the display to see the number or name of the party who is calling.
3. Different devices have different capabilities and storage capacities. Equipment should be chosen according to your needs.

 

 

CALL WAITING w/CALLER ID: Allows you to see the telephone number and name of the incoming call on the display when you are signaled by your Call Waiting service.

1. You need a Call Waiting/Caller ID compatible add-on display unit or telephone equipped with a Caller ID display.
2. As your Call Waiting signal beeps, look at the display to see the number or name of the party who is calling.
3. To accept the incoming call, follow the usual Call Waiting procedure. Otherwise, you may ignore the call.
4. Different devices have different capabilities and storage capacities. Equipment should be chosen according to your needs.

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Call Blocking Options...
SELECTIVE LISTS: Enables you to establish lists of up to 31 telephone numbers for each of the following functions:
CALL ACCEPTANCE
When this service is activated, only the numbers in this list will ring through to your phone. Any callers not on this list will be politely turned away.
CALL REJECTION
When this service is activated, those callers on the list will be politely turned away. All other calls will go through as normal.

 

 

CALLER ID BLOCKING (per line): This capability keeps your telephone number from appearing on anyone’s Caller ID display.

1. On a touch-tone phone, press *67. On a rotary dial phone, dial 1167. Then, dial the number you are calling.
2. The receiving party's Caller ID unit will display "Private" rather than your telephone number.

NOTE: Different manufacturers of Caller ID display units may use different terms to describe the call such as "Blocked," "P," etc.
 

 

 

ANONYMOUS CALLER REJECTION: Enables you to reject callers that have blocked their number from your Caller ID display. Your phone doesn’t even ring!

1. On a touch-tone phone, press *77. On a rotary dial phone, dial 1177.
2. You will hear a "beep-beep" tone to signal you that Anonymous Caller Rejection is active on your line.

HOW TO CANCEL ANONYMOUS CALLER REJECTION:

1. On a touch-tone phone, press *87. On a rotary dial phone, dial 1187.
2. You will hear a "beep-beep" tone to signal you that Anonymous Caller Rejection is no longer active on your line.

NOTE: Numbers that show up as "Unavailable" on your Caller ID display will not be rejected by this feature. Only those that normally appear as "Private" or "Blocked" will be rejected.

 

 

TOLL CONTROL: Allows you to control unauthorized use of your telephone for long distance, 900 or international calls.

1. Place the call as you normally would. You will be prompted to enter your PIN.
2. Enter your 2-9 digit PIN.
3. Your call will be completed as normal. A person using your phone who dials a toll call but does not know your PIN will hear an announcement that the number cannot be completed as dialed.

1. If the call is traceable, call the telephone office and they will release the information to the appropriate law enforcement agencies.

*This information cannot be given to the customer. It is to be used solely as evidence in a criminal investigation. This service will trace any number, even if it has been marked as "Private" to Caller ID.

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Follow me WEB PORTAL instructions.
When enabled, this service redirects calls that you receive to one or more alternate destinations. You may configure multiple destinations to ring in turn, simultaneously, or a combination of the two.

To configure this service, you must define a number of rules. Each rule defines a destination you want to ring when you receive a call, and how long you wish that destination to ring for. Each rule is assigned to a numbered step. As soon as you receive a call, all destinations referred to by rules in step 1 begin to ring simultaneously. As soon as the last of these destinations has completed ringing, all destinations referred to by rules in step 2 begin to ring simultaneously and so on. This continues until the call is answered or all configured destinations have been rung. You can have up to a maximum of 6 steps, and multiple rules may be assigned to each step.

Note: your own number will only ring if you configure a rule with your phone number as the destination.
You can enable or disable this service. See enabling and disabling services.

To use this service, you must define one or more rules. For each rule, the following information must be configured.

 • Destination to ring. This field allows you to select from one of:
    • My phone. Use this value if you wish to ring your own number.
    • Your forwarding destinations.
    • Other. Use this value if you wish to explicitly enter a telephone number for the destination you wish to ring.

 • How long you wish the destination to ring for (between 1 and 60 seconds).

 •Step. This defines which step the rule belongs to. As above, all destinations referred to by rules in step one ring first, then those referred to by rules in step two and so on. You may have a maximum of six steps.

 • Permit forwarding. This defines whether or not the destination configured by this rule is allowed to forward the call (e.g. to voicemail or to another telephone number). Note: If any of the destinations you configure to ring forward the call to voicemail then this will count as the call being answered, and no further destinations will be tried. This can be avoided by setting this value to No for all destinations other than the last one you wish to ring.

 • Description. This is a friendly name that you wish to refer to the rule by.

You may add new rules, or edit/delete existing rules.

• To add a new rule, click the Add Rule button. Enter the configuration for the new rule as described above, and then press the OK button to create the new rule, or Cancel to discard the rule.
  
  
• To edit a rule, click on the colored bar that represents it and select Edit this rule. Make the desired changes to the rule configuration and click the OK or Cancel buttons to accept or discard your changes.
  
  
• To delete a rule, click on the colored bar that represents it and select Delete this rule.

Warning: None of these changes will actually be applied until you click the Apply button on the main follow me configuration screen. Clicking the Cancel button on the main configuration screen, discards all changes made to follow me configuration since you last pressed Apply.

 

Enabling and disabling services
Many services can be enabled and disabled.

• If the service is enabled then this is represented by a .
• If the service is disabled then this is represented by a .
• To enable or disable a service, toggle the state by clicking on whichever is currently displayed. Warning: This change will not actually be applied until you subsequently click on the Apply button.

Sometimes when you enable a service, a icon will be displayed. This usually indicates that the service is interacting with or being overridden by another service, and therefore may not have the effect you desire. Hold your mouse over this icon for more information.

Configuring call forwarding destinations
All services that allow you to forward or redirect calls that you receive require the configuration of a forwarding destination (the number that you wish your calls to be redirected to).
Whenever you are required to configure a call forwarding destination, you will be presented with a drop-down list. This will give you a choice of selecting one of your predefined forwarding destinations or Other.

• If you select a preconfigured forwarding destination, then your calls will be forwarded to the number you defined for this destination.
• If you select Other, then you must manually enter the phone number for the desired destination. This phone number must be entered as you would dial it from your phone.
  
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Call Manager Voice Mail

• First-Time Sign-in

First-time sign-in involves three steps:

 

• • first you must change your PIN (default is norv or 6678)
• • then you must record your recorded name
• • finally you must choose a greeting to play to callers before they leave a message.

The greeting and recorded name are played each time a caller accesses your mailbox to leave a message.
You may skip first-time sign-in once by pressing the * key twice, but after skipping it once, you must complete all three steps the next time you call in. You can also end the setup process at any point by ending the call. If you do so, you are asked to complete the remaining setup steps the next time you enter your mailbox.

• From your own phone, dial (715)-XXX-9000 and enter the default PIN norv or 6678.

 

Changing your PIN
First, to secure your account, you must set up a new PIN. A prompt asks you to enter a new PIN, and explains the length of PIN allowed by your telephone service provider.
1. Enter a new PIN, pressing # when finished.
2. Confirm the new PIN by re-entering it and pressing # when finished.

Recording your name
Next, you are prompted to record your name. This is used by Call Manager for some system-generated announcements, for example when greeting your callers or when you leave messages for others.
Your recording should be less than ten seconds long. If it is too long, you will be asked to re-record a shorter version.
1. Record your name and press # when finished.
2. An announcement plays your recording back to you.
• If you want to re-record it, press 1.
• If you want to keep it, press #.

•  
• Choosing a greeting

Once you have successfully recorded your name, you are prompted to select a greeting. You can use a number of different types of greeting.

• To record your own personal greeting, press 1. Then record your personal greeting, pressing # when finished.
• To use a system-generated greeting that announces your recorded name, press 2.
• To use a system-generated greeting that reads out your phone number, press 3.
• To use a system-generated greeting that neither announces your name nor reads out your phone number, press 4.
  
  

 

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