Your Digital TV service should provide clear, high quality reception thanks to the latest technology available. Digital TV never comes in snowy like the previous generation of broadcast technology. It also provides a broad range of information and entertainment channels including local TV channels and digital audio channels and a growing number of High Definition channels. It will even display Caller ID information on your TV set if you have that feature on your phone. Service is not available in all areas so please call for details and availability.
Frequently Asked Questions:
• I have a picture but cannot change channels or bring up the guide
• TV Screen is snowy or black
• How to program the Remote to your TV - Entone - ADB
• How to Set the Remote Control to the correct Entone Hydra Multi-Stream STB and video stream
• How to Set the Remote to control the Entone Amulet Single Stream STB
• How to Lock the Volume and Power to the STB button
• Not getting a complete Guide or getting limited channels when channel browsing
• Picture is frozen
• Caller ID is not displaying on your TV
• Closed Captioning on Entone Remote
• Fan too noisy on the Set Top Box
• For more information on Features and Set-Top Box Models go to Television User Guide
To print a copy of Frequently Asked Questions Download this PDF File
I have a picture but cannot change channels or bring up the guide
Press the STB button on the remote (see image to the right)
then try to change channels or use the guide. If that did not work, unplug the Set Top Box from the electrical outlet, wait 30 seconds and then reconnect.
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TV screen is snowy or black
Your TV may be on the wrong channel or "input" setting in order to display a picture. The correct channel or input should be labeled on your remote control. Press the TV button on your remote and enter the correct channel number.
For Remote 1, TV should be on channel 10 - Entone Hydra / ADB or Amulet - Channel 3.
For Remote 2, TV should be on channel 23 - Entone Hydra / ADB or Amulet - Channel 3.
For Remote 3, TV should be on channel 39 - Entone Hydra / ADB or Amulet - Channel 3.
"Input" refers to how the TV signal enters your TV. Your TV likely has multiple inputs on the rear, since some equipment will connect differently than others. The inputs are usually labeled with such terms as HDMI, AV1, From Cable, etc. Press the Input button on the remote and select the correct input from the list that appears on the TV screen. (For some TVs you may need to use the TV's own factory remote in order to get the TV on the correct input.)
Once you have your TV set for the correct channel or input and you can see a picture on the screen, remember to press the STB button on the remote.
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How to program the remote for your TV
Your remote can be programmed either automatically or manually. Both methods are described below.
Entone auto remote programming method
Turn on the TV
ON THE REMOTE, press and release the TV button.
ON THE REMOTE, press and hold the SETUP button until the TV button blinks twice, then release the SETUP button.
The TV button will remain lit. ON THE REMOTE, press the POWER button once.
AIM THE REMOTE at the TV and press and release the CHANNEL UP button to start the autoscan process. The TV button will blink every 10 seconds as a new series of codes is transmitted to your TV. If your TV turns off, then a working set of codes has been detected. Immediately press the OK button in the center of the remote in order to lock in the new codes. The TV button will blink twice and your remote should now be able to control your TV. If the TV did not turn off in the above step and all codes have been exhausted, the TV button will blink fast 7 times and the auto search function will terminate. In this case, you may want to try the Manual Remote Programming method using the key codes in the paperwork that came with the remote. If all methods fail, then you will need to use the original remote that came with your TV in order to control it.
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Entone manual remote programming method
Locate the correct codes for your model of TV in the paperwork that came with the Entone Remote Control.
Turn on the TV.
ON THE REMOTE, press the TV button.
ON THE REMOTE, press and hold the SETUP button until the TV button blinks twice, then release the SETUP button.
The TV button will remain lit.
ON THE REMOTE, enter the four-digit device code you found in the paperwork for your model TV. The TV button will blink twice.
AIM THE REMOTE at the TV and press the POWER button. The TV should turn off. If it does not turn off, then repeat this manual process using a different set of codes. If all efforts fail, you may try using the Auto Remote Programming Method described above. If all efforts fail, you will need to use the original remote that came with your TV in order to control it.
ADB remote programming with automatic search
Start with your TV on.
Press and Release the TV button.
Press and hold the RCU Setup button until the TV button blinks twice, then release the Setup button.
Enter 9-9-1. The TV button will blink twice.
Aim the remote at the TV, then press and release the POWER button.
Press and release the CHANNEL UP button continuously until the TV turns off.
Press the POWER button to turn the TV back on.
Press the RCU Setup button to store the code for the TV. The TV button will blink twice.
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ADB Volume Lock (Control the volume on your TV regardless of what "device" is selected)
Press & release the TV button.
Press & hold the RCU Setup button until the TV button blinks twice.
Enter 9-9-3.
Press & release the TV button. The TV button will blink twice.
ADB Programming One Touch Power (Control the power to the TV without turning off the Set-Top Box)
Step 1 Clearing one-touch power
Press & release the STB button.
Press & hold the RCU Setup button until the STB button blinks twice.
Enter 9-8-0. The STB button will blink several times.
Step 2 Setting one-touch power.
Press & release the STB button.
Press & hold the RCU Setup button until the STB button blinks twice.
Enter 9-9-5.
Press & release the Power button.
Press & release the TV button.
Press & release the Power button.
Press & release the STB button.
Press & hold the RCU Setup button until the STB button blinks twice.
Press the Power button to test if successful.
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How to set the remote control to the correct Entone Hydra Multi-Stream STB (Set Top Box) and the correct video stream
Before you start:
Be sure the numbered battery cover on the remote coincides with the stream you are programming. (see image)
Be sure the RF antenna is attached to the "Remote Antenna" port on the back of the STB. (see Image)
ON THE SET TOP BOX, press and hold the "OK" button for 10 seconds. When you release the button, the STB display will read "RC REG."
ON THE REMOTE, press and hold the STB button for 10 seconds. The STB button will light up and remain lit.
Release the STB button.
ON THE REMOTE, press and release the STB button. Both the STB and AUX buttons will light up.
ON THE REMOTE:
Press "1" to register the remote to stream 1.
Press "2" to register the remote to stream 2.
Press "3" to register the remote to stream 3.
ON THE REMOTE, the STB button will blink twice to indicate the registration was successful.
ON THE STB, the display will flash "RC REG Dx" and the stream number to indicate the registration was successful.
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How to set the remote to control the Entone Amulet Single Stream STB
Aim the remote at the Amulet Set Top Box during this process.
ON THE REMOTE, press and and hold the STB button for 10 seconds. The STB button will light up and remain lit.
Release the STB button.
ON THE REMOTE, press the STB button once. Both the STB button and the AUX button will light up and remain lit.
ON THE REMOTE, Press "0" to register the remote with the Set Top Box. The STB button will blink twice to indicate the registration was successful.
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Entone - How to lock the volume and power to the STB button
With the universal remote control that came with your Set Top Box, it is possible to control your TV's power and volume from the STB button on the remote. Once your remote is able to control your TV's power and volume when you press the TV button, you can then lock these functions with the STB button so you never have to press the TV button again in order to power up or control the volume on your TV.
ON THE REMOTE, press the STB button.
ON THE REMOTE, press and hold the SETUP button for 10 seconds or until the STB button blinks 3 times.
ON THE REMOTE, press the POWER button and then the "1" key. The STB button will blink 7 times.
ON THE REMOTE, press the STB button and then press the volume up or down button and verify the TV's volume goes up or down accordingly. Press the POWER button and verify the TV turns off. If all functions work correctly, you will be able to control the Set Top Box and the TV functions at all times by pressing the STB button on the remote.
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Not getting a complete Guide or getting limited channels when channel browsing
Press the GUIDE button. NOTE the GREEN TAB in the left center of the screen. The Tab you are on describes the channel type you are using:
"All" - "Subscribed" - "Favorites" - "HD" - "PPV"
You can toggle between the channel types each time you press the Guide button.
Press the Guide button until the GREEN TAB reads "All" in order to see all channels in the Guide.
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Picture is frozen
Unplug the ZHONE MODEM and the Set Top Box from electrical power and wait 30 seconds. Reconnect the ZHONE MODEM to the electrical power and wait 5 minutes, then plug the Set Top Box back into the electrical power.
For Fiber, there is no Zhone Modem, just reboot the Set-Top Box.
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Caller ID is not displaying on your TV
Caller ID is available only to subscribers of that service. If you are a subscriber to Caller ID and it is not displaying on your TV:
Press MENU on your remote.
Arrow down to Settings and press the OK Button.
Enter your password. The default password is 9-9-9-9.
Press the OK Button.
"Enable Caller ID" should have a check mark in the box on the left hand side.
Arrow down to Submit and press the OK Button.
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Fan too noisy on the Set Top Box
Press MENU on your Entone remote.
Arrow down to Settings and press the OK Button.
Enter your password. The default password is 9-9-9-9.
Press the OK Button.
Arrow down to Hardware Settings and press OK.
Arrow down to Fan Speed and press OK.
Arrow down through options of Off, Low, Middle or High (run fan on at least the low setting if the STB is in a cabinet).
With the preferred fan setting displayed, press the OK button.
Arrow down to Submit and press OK.
Press OK to exit.
Arrow down to exit and press OK.
Closed Captioning on Entone Remote
To change closed captioning from ON/OFF press the Language button. (see image upper right)
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